Customer Service Pledge
It is our pledge to provide exceptional service to our customers by:
- Understanding customers come first
- Delivering a smiling, helpful, positive, professional outlook and attitude
- Treating everyone with respect, fairness, dignity, and non discrimination
- Listening to our customers with a caring demeanor
- Returning phone calls within one business day
- Providing knowledgeable answers, and resolving issues promptly and accurately within 24 hours if possible
- Keeping customers informed about their concerns
- Thanking and acknowledging our customers
- Continually exceeding customer expectations
- Soliciting customer feedback to improve our services